Updated March 1, 2007

The California Self Storage Association (CSSA) has prepared this Online Privacy Policy to describe the types of personal and non-personal information collected through its web sites (www.cssaweb.com & www.caselfstorage.org) the use of such information, and to whom and under what circumstances such information is disclosed. By using our web sites, you signify your assent to this Online Privacy Policy and to our web sites' Terms of Use policy. If you do not agree to the terms of this Online Privacy Policy or our web sites' Terms of Use policy, please do not use the web sites.

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Protecting Your Personal Information

We want to address any questions you may have about SSA's online information practices. For that reason we have adopted and posted this online privacy policy. If you have questions or concerns regarding this policy, you should contact Karen English at the following address:

  • Email: Karen English
  • Fax: 703.575.8901
  • Mail: Self Storage Association
  • 1900 N. Beauregard Street, Suite 110
  • Alexandria, VA 22311

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What Information Do You Gather About Me?

We collect only from you the personal information you voluntarily provide in order to deliver the best possible service and to bring you information about products that we think may be of interest to you. For example, our web site contains an online store from which you can purchase CSSA's products and services. If you decide to place an order via our online store, we ask you to provide us with information necessary to process your order including, but not limited to, name, physical address, telephone number, facsimile number, email address, company name, title, whether you are a member of CSSA, prior purchases from the online store, and credit card or transaction card number and expiration date.

We collect your email address so that we can send you information about your order and its status. We may also let you know via email about other products and services. The credit card or transaction card information that is collected is used strictly for billing purposes.

We also collect messages sent through our Contact Us page so that we can respond to your questions or concerns.

Finally, we collect information about visitors to the web site, including IP address, ISPs, and browsers. However, this information is not linked to any personally identifiable information. We use this non-personal information to analyze web site traffic, distribute the load across our servers and improve the operation of our web site. CSSA may collect information about your browsing behavior, such as the date you visit the web site, the areas or pages of the web site you visit, the amount of time viewing the web site, the number of times you visit the web site, and other click-stream information.

SSA may use the information collected from you for any of the following purposes: to facilitate your use of our web site and better understand your needs; to process and fulfill your orders from the online store; to respond to your inquiries or requests for information; to send you information, promotional materials, and offers from CSSA, as well as from any affiliates or partners; to contact you when necessary; to help address problems with our web site; to administer the site; to conduct internal reviews of the web site; to protect the security and integrity of the web site; and to provide you with a greater online experience at our web site.

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Does The Site Use Cookies?

Yes. In order to identify you and your shopping cart, we drop a cookie as you move through our online store. A cookie is a small file that is sent to your hard drive that helps diagnose problems with our server and administer our web site. We will not attempt to gather your computer hardware or software information or your demographic information.

The user can always choose to disable cookies in the browser settings. However, that would prevent the identification of the user through each stage of the online buying process and the ability to view our web site. The "help" segment of the toolbar on most browsers explains how to configure the browser to not accept new cookies, how to have the browser inform the user when he or she receives a cookie, and how to erase cookies from hard drives.

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Sharing Your Personal Information

CSSA does not sell member or non-member information to unrelated third parties. CSSA does make member contact information available to other members including vendor members and other affiliated state associations. Non-member information will not be disclosed to third parties except to an affiliated state association for the sole purpose of providing information about membership and educational opportunities. Under no circumstances will we intentionally make your personal home address or telephone number available to third parties unless you indicated these as your contact information. We strongly recommend that you use your business address for contact purposes. CSSA may provide aggregate statistical information about our members and customers, but these statistics will not include personal identifying information.

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What Choices Do I Have?

We use your email address to communicate with you about your order or inquiry. In addition, we will occasionally send you information about special offers and new services. If you would rather not receive these messages, please notify us via our email form in the Contact Us section of this web site. In addition, if you would like to access or change any contact information you have provided to us, please notify us in the Contact Us section of this web site.

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Links to Other Web Sites

CSSA has established relationships with other companies in order to offer you specialized services. Access to these other companies is available by means of links to their web sites from our web site. We provide these links as a service to our users. We do not sponsor or endorse these other web sites. We are not responsible for the content of any other sites since we do not own or control these other companies or their sites. The CSSA is not responsible for their privacy practices or the content of their web sites. Accordingly, CSSA recommends that you review the privacy policy posted on any web site you access from our web site.

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Children

CSSA does not direct its web site to, nor does it knowingly collect any personal information on, children under the age of 13.

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Trademark

California Self Storage Association, CSSA, and cssaweb.com are registered trademarks of the California Self Storage Association, Inc.

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CSSA's Contact Us Page

You can use our Contact Us information to ask a question, request product information, or provide comments on our service. We capture every message that comes to us and try our best to respond within at least 48 hours of receipt.

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Changes to This Online Privacy Policy?

CSSA reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly, CSSA recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the web site following any changes signifies your acceptance of these changes.

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What about Security on CSSA's Web Site? Is My Information Safe?

Your credit card or transaction card information is secure while being transferred. CSSA utilizes Secure Sockets Layers (SSL), to safeguard your credit card or information. SSL encrypts your data so that none of your personal information can be read in transit. CSSA's security certificate is provided by Thawte.

  1. SSA uses 128 bit DES (Data Encryption Standard) Key Encryption technology to store your credit card information in our database.
  2. In order to ensure that the information that you send is encrypted:
    1. Microsoft Internet Explorer: Verify that the lock in the lower right hand corner of your browser is in the closed position.

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Customer Care

Is there something you could not find? Do you need additional information regarding something on this web site? There are several ways to contact us:

  1. Use our Contact Us page to reach us via email and tell us your comments.
  2. Call CSSA Headquarters at 888-887-CSSA for customer service.

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Need Assistance Ordering?

Call CSSA Headquarters at 888-887-CSSA .

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Order Status

Once you get to the order form, you will be asked to provide your email address. Shortly after you complete the purchase, we will send you an email that will contain your order confirmation number. As soon as your order is mailed, usually within two business days, you will receive email confirmation that it was processed and sent.

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Problem with an Order?

Please call CSSA Headquarters for customer service at 888-887-CSSA . If for some reason an order has been delayed, you will be notified by email, and or phone call.

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Shipping Options

We offer multiple methods of shipping, depending on your preference, based on individual item weight and the size of the item(s) being shipped.

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